Privacy Policy

1. About This Policy

FlatForSale ("we", "us", or "our") operates the website flatforsale.co.in(the "Platform"). This Privacy Policy explains how we collect, use, disclose, and protect personal information you provide when you use our Platform.

By accessing the Platform or submitting any enquiry, you consent to the practices described in this Policy. If you do not agree, please do not use the Platform.

2. Information We Collect

2.1 Information You Provide Directly

• Full name
• Mobile phone number (Indian 10-digit format)
• Email address (optional)
• Budget range and BHK preference
• Preferred property location
• Any message or special requirements you submit

2.2 Information Collected Automatically

• IP address and general geographic location
• Browser type and device information
• Pages visited and time spent on the Platform
• Referral source and search queries
• Cookies and similar tracking technologies

3. How We Use Your Information

• To respond to your property enquiries and connect you with relevant listings
• To send you information about properties, pricing, and availability that match your preferences
• To notify you of site visits, follow-ups, or updates relevant to your enquiry
• To improve our Platform and user experience through analytics
• To comply with applicable laws and regulatory requirements including MahaRERA Order 46C
• To prevent fraud, spam, and abuse of our services
• To send transactional communications (enquiry confirmations, callback scheduling)

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Developers and builders whose properties you have specifically enquired about
• Service providers (Supabase for database, Sentry for error monitoring, Brevo/Resend for email delivery) who process data on our behalf under strict data processing agreements
• Analytics providers (Google Analytics 4, Meta Pixel) for aggregate usage analytics — these providers operate under their own privacy policies
• Regulatory authorities when required by applicable law or MahaRERA compliance obligations

5. Cookies & Tracking

We use cookies and similar tracking technologies to improve your browsing experience and analyse traffic. These include:

• Essential cookies: Required for secure session management (Supabase authentication)
• Analytics cookies: Google Analytics 4 — tracks page views, events, and conversions in aggregate form
• Marketing cookies: Meta Pixel — used to measure the effectiveness of advertisements and build audience segments

You may disable cookies through your browser settings. Disabling essential cookies may affect the functionality of admin features.

6. Data Retention

We retain enquiry data (leads) for up to 3 yearsfrom the date of submission, or until you request deletion, whichever comes first. Analytics data is retained as per the respective provider's default retention settings (26 months for Google Analytics 4).

7. Data Security

We implement industry-standard security measures including:

• HTTPS encryption for all data in transit
• Supabase Row Level Security (RLS) policies restricting data access
• HTTP-only session cookies for authentication
• Server-side input validation and sanitisation
• Rate limiting on public submission endpoints
• IP-based bot detection and abuse prevention

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data (subject to regulatory retention requirements)
• Withdraw consent to marketing communications at any time
• Lodge a complaint with the appropriate data protection authority

To exercise any of these rights, contact us at: info@flatforsale.co.in

9. Third-Party Links

Our Platform may contain links to third-party websites including the official MahaRERA portal (maharerait.maharashtra.gov.in). We are not responsible for the privacy practices of such third-party sites and encourage you to review their privacy policies.

10. MahaRERA Disclosure

As a registered MahaRERA Channel Partner (Registration No. A031172602962), we are required to collect and process certain personal information in connection with property transactions. Such information may be shared with developers and builders as required for MahaRERA compliance under Maharashtra RERA Act, 2016.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Platform after any changes constitutes your acceptance of the revised Policy.

12. Contact Us